Study terms

STUDY TERMS AND CONDITIONS OF KULIN LANGUAGE CENTRE Version: 10 November 2026 GENERAL PROVISIONS 1. These study terms and conditions apply to all courses, training programmes, lessons and other educational services offered by Kulin Language Centre 2. Kulin Language Centre is a trade name of Tochict, established at Verdunplein 17, UNIT C2582, 5627 SZ Eindhoven, registered with the Dutch Chamber of Commerce under number 77830326 and establishment number 000045498822. 3. Kulin refers to Tochict, operating under the trade name Kulin Language Centre. 4. A student is any natural person who registers for or participates in a course offered by Kulin. 5. A course agreement is the agreement between Kulin and the student concerning participation in a specifically offered language programme. 6. Tuition fees refer to the total agreed price for the relevant course, excluding the separately stated registration fee and any optional additional services. 7. Course duration refers to the period between the agreed first and final lesson, including any previously announced breaks. 8. The course agreement is concluded for a fixed period and automatically ends upon completion of the agreed educational programme, without requiring notice of termination. 9. Any arrangements that deviate from these terms and conditions are valid only if confirmed in writing or electronically and provided they do not conflict with mandatory applicable law. 10. Students must have the opportunity to review, save or print these study terms and conditions before entering into an agreement. COURSE OFFERINGS AND DURATION 11. Kulin provides language education at various levels and in different languages, with the specific content, duration and teaching format stated for each course. 12. The standard duration of a regular group course is six weeks, consisting of twelve lessons of ninety minutes each, delivered twice per week, unless a different duration is expressly stated for the relevant course. 13. A standard course therefore comprises eighteen contact hours of sixty minutes each, excluding independent study and homework. 14. Where a course differs from the standard duration, the number of lessons, lesson duration, total contact hours and scheduled course period specified in the final placement offer shall apply. 15. Before accepting a placement offer, the student will receive information about the start date, expected end date, lesson days, lesson times, teaching location and total course price. 16. The course duration will not automatically be extended if a student misses lessons, makes insufficient progress or experiences personal circumstances that make participation difficult. 17. Any extension, additional course or repetition of a language level constitutes a separate arrangement for which additional fees may apply. 18. Students are responsible for determining whether the offered course duration and timetable are compatible with their availability. 19. Kulin may reschedule lessons in cases of force majeure or necessary organisational changes, while preserving the agreed scope and quality of education as far as reasonably possible. 20. Rescheduling lessons by Kulin may result in an adjusted end date without automatically creating an obligation for the student to pay additional tuition fees. REGISTRATION AND REGISTRATION FEE 21. Registration for a course takes place through the online registration form or another registration procedure provided by Kulin. 22. A registration fee of €15 per application is charged for the administrative processing of an application and management of the placement request. 23. The registration fee is separate from the tuition fees and is clearly stated before payment. 24. Payment of the registration fee entitles the student to processing of the application and participation in the placement procedure but does not guarantee a specific course place. 25. Following payment, the student will receive confirmation of registration and information about the next steps. 26. The registration fee is not automatically deducted from the tuition fees unless Kulin has expressly confirmed this in writing. 27. The separate registration service may be subject to the statutory right of withdrawal, meaning that the registration fee must be refunded in full or in part during the applicable cooling-off period in accordance with the law. 28. If Kulin fails to provide the agreed registration service, the student retains the statutory rights to a refund or another appropriate remedy. 29. Outside the statutory withdrawal rights, proper performance of the separate registration service does not automatically entitle the student to a refund of the registration fee if the student voluntarily decides not to proceed with placement. 30. A new application following the termination of an earlier placement procedure may be subject to the registration fee applicable at that time. WAITING LIST AND PLACEMENT 31. Following registration, the student will be placed on a waiting list if no specific course place has yet been confirmed. 32. Students may indicate preferences regarding lesson days, times of day and available teaching formats. 33. Kulin will endeavour to accommodate these preferences but cannot guarantee that every preference will be met. 34. When a suitable course group becomes available, the student will receive a placement offer containing the relevant course details. 35. The student may accept or decline a placement offer within the reasonable response period stated in the offer. 36. A student may decline a maximum of two suitable placement offers within a single registration procedure. 37. Following the second refusal, Kulin may terminate the placement procedure and remove the student from the waiting list. 38. An offer that differs substantially from the previously confirmed course characteristics or stated availability will not automatically count as a regular refusal. 39. If a student does not respond, Kulin may withdraw the relevant offer after sending a reminder and allowing a reasonable response period to expire. 40. Failure to respond to a placement offer does not constitute acceptance and does not automatically create an obligation to pay tuition fees. 41. A definitive course agreement is established when the student accepts a specific placement offer and Kulin confirms the placement, unless another legally valid moment of contract formation has expressly been agreed. 42. Following definitive placement, the student is bound by the agreed payment conditions and the applicable rules concerning cancellation and termination. PAYMENT OF TUITION FEES 43. The full tuition fee will be disclosed before the student accepts the placement offer. 44. The standard price of a course is the amount stated on the relevant course page and in the final placement offer. 45. Tuition fees are payable in accordance with the payment deadline agreed in the placement offer. 46. Unless otherwise agreed in writing, the full tuition fee must be paid no later than seven calendar days before the first lesson, or within the payment period stated in the placement offer if the course begins sooner. 47. If a placement offer is accepted less than seven days before the course begins, the payment deadline will be expressly stated in the placement confirmation. 48. Payment in instalments is permitted only if Kulin has approved this in writing in advance. 49. An instalment arrangement does not change the total agreed course price and does not constitute a separate agreement for each lesson. 50. All mandatory costs will be clearly stated in advance, including any applicable taxes. 51. In the event of late payment, Kulin may issue a payment reminder and take further measures. 52. Statutory debt collection costs will only be charged to consumers after the applicable legal requirements concerning payment reminders have been met. STATUTORY RIGHT OF WITHDRAWAL 53. For a course agreement concluded at a distance, consumers are generally entitled to a statutory cooling-off period of fourteen days beginning on the day after the agreement is concluded, unless a statutory exception applies. 54. During the applicable cooling-off period, the consumer may withdraw from the agreement without providing a reason. 55. A withdrawal request may be submitted to info@kulin.nl or through the model withdrawal form provided by Kulin. 56. When an agreement is validly withdrawn, Kulin will refund the payments covered by the withdrawal no later than fourteen days after receiving the withdrawal declaration. 57. If the student has expressly requested that the service begin during the cooling-off period, a proportionate fee may be payable for services already provided upon withdrawal, but only to the extent permitted by law and provided the statutory information and consent requirements have been met. 58. Starting a course during the cooling-off period does not automatically mean that the right of withdrawal is entirely lost. 59. The cancellation percentages stated in these terms and conditions do not apply when the consumer validly withdraws from the agreement during the statutory cooling-off period. 60. Statutory withdrawal rights are not restricted by any other provisions of these study terms and conditions. CANCELLATION BEFORE THE COURSE BEGINS 61. Students may cancel a definitively agreed course before its commencement by notifying Kulin in writing or electronically. 62. The date on which Kulin receives the cancellation notice determines the applicable cancellation period. 63. Following the expiry of the applicable statutory cooling-off period, Kulin may charge a reasonable cancellation fee for work already performed, costs incurred and other legally permissible components of compensation. 64. The cancellation fee is calculated based on the total agreed tuition fee, with the percentages below representing maximum amounts rather than automatically payable penalties. 65. For cancellations made sixty calendar days or more before the first lesson, the maximum cancellation fee is 10% of the total tuition fee. 66. For cancellations made between thirty and fifty-nine calendar days before the first lesson, the maximum cancellation fee is 20% of the total tuition fee. 67. For cancellations made between fourteen and twenty-nine calendar days before the first lesson, the maximum cancellation fee is 30% of the total tuition fee. 68. For cancellations made less than fourteen calendar days before the first lesson, the maximum cancellation fee is 50% of the total tuition fee. 69. The percentages specified in this cancellation policy apply only to the extent that the resulting compensation is reasonable, demonstrable and legally permissible in the circumstances of the individual case. 70. If the reasonably payable compensation is lower than the applicable maximum percentage, Kulin will charge only the lower amount. 71. When determining compensation, Kulin takes into account work already performed, demonstrable preparation costs, any obligations towards teachers or teaching locations, and costs that can be avoided as a result of the cancellation. 72. Costs that have not been incurred or that can reasonably be avoided will not be charged to the student. 73. Costs relating to study materials that have not yet been provided will not be charged unless there is a valid legal basis for doing so. 74. Upon request, Kulin will provide the student with a reasonable explanation of the calculated cancellation fee. 75. If the tuition fee has already been paid in full, Kulin will refund the remaining amount after deducting the legally payable compensation. 76. The refund will be made within fourteen days after the financial settlement of the cancellation has been determined, unless a shorter statutory period applies. EARLY TERMINATION AFTER THE COURSE HAS STARTED 77. Students may also terminate the course agreement early after the educational programme has commenced. 78. Early termination must be communicated to Kulin in writing or electronically. 79. In the event of early termination, Kulin may claim reasonable compensation for education already provided and other demonstrably payable costs, to the extent permitted by applicable law. 80. As a starting point, education already provided is calculated proportionally based on the number of lessons offered compared with the total number of agreed lessons. 81. For a course consisting of twelve lessons, each lesson offered represents one-twelfth of the total tuition fee for the purpose of this calculation, provided that such a calculation is reasonable in the circumstances. 82. In addition to compensation for education already provided, compensation may be payable for demonstrable preparation and organisational costs that have not already been included in the calculation. 83. Additional compensation for preparation and organisational costs is limited to a maximum of 50% of the total tuition fee and applies only insofar as these costs are genuinely reasonable and legally payable. 84. Kulin will avoid double charging costs that have already been included in the compensation for education provided. 85. The total compensation payable upon early termination will be determined in accordance with the applicable legal rules concerning a reasonable proportion of the agreed remuneration, any cost savings and the circumstances surrounding the termination. 86. A student who terminates the agreement early is not automatically liable for the full remaining tuition fee. 87. If Kulin fails to perform the course properly, the student retains the statutory rights to performance, remedy, price reduction, termination or compensation for damages. 88. If the tuition fees already paid exceed the legally payable compensation, the difference will be refunded to the student. ABSENCE AND FAILURE TO ATTEND 89. Students are responsible for attending agreed lessons on time. 90. If a student does not attend a scheduled lesson that Kulin provides in accordance with the agreement, that lesson is considered education that has been made available. 91. Failure to attend a lesson does not automatically entitle the student to a tuition fee refund, credit, replacement lesson or extension of the course duration. 92. This also applies when the student is unable to attend due to work, holidays, personal appointments, illness, transport problems or other personal circumstances. 93. Students are requested to notify Kulin or the relevant teacher of their absence in advance whenever possible. 94. Notifying Kulin of an absence in advance does not mean that the missed lesson will be credited or that an automatic entitlement to a make-up lesson arises. 95. A student who arrives late is not automatically entitled to an extension of the relevant lesson. 96. If a student misses several consecutive lessons, the original course schedule will generally remain in effect unless the agreement has been validly amended or terminated. 97. Absence without formal notice of termination does not automatically terminate the course agreement. 98. If a student stops attending after the first lesson, any intended termination of the course agreement must still be expressly communicated to Kulin. 99. Students experiencing prolonged absence may contact Kulin to discuss possible solutions. 100. Kulin may offer an alternative arrangement as a gesture of goodwill but is not obliged to do so when lessons have been made available in accordance with the agreement and no statutory entitlement to compensation exists. 101. These provisions do not affect the student's statutory rights in the event of a failure by Kulin to fulfil its obligations or a valid early termination. MAKE-UP LESSONS AND TRANSFERS 102. Kulin does not routinely provide individual make-up lessons for lessons missed by students. 103. Participation in a lesson with another course group is permitted only with Kulin's prior approval. 104. A transfer to another course group depends on availability, language level, group composition and organisational possibilities. 105. Kulin may reject a transfer request if it would place a disproportionate burden on the educational organisation or the progress of other students. 106. A voluntary transfer does not automatically entitle the student to a new full course period or additional lessons. 107. If Kulin cancels an agreed lesson, a replacement lesson will be offered wherever reasonably possible. 108. If Kulin fails to provide a lesson and does not offer a suitable replacement, the student retains the statutory rights arising from that failure. 109. A lesson cancelled by Kulin will not be treated as a lesson missed by the student. STUDY MATERIALS AND LEARNING ENVIRONMENT 110. Students will receive information about the study materials included in their course. 111. Digital study materials are included when this is expressly stated for the relevant course. 112. Access to the digital learning environment applies for the previously specified access period. 113. Students are responsible for having suitable equipment and an internet connection when digital facilities are necessary and these requirements have been communicated in advance. 114. Study materials are intended for the student's personal use. 115. Distributing, selling or commercially using study materials without permission is prohibited. 116. Kulin does not guarantee that digital facilities will be permanently available without interruption but will ensure the availability and quality required under the agreement and applicable law. EDUCATIONAL QUALITY AND RESULTS 117. Kulin strives to provide high-quality, accessible and practice-oriented language education. 118. Courses are organised on the basis of predefined learning objectives, language levels and educational activities. 119. Kulin engages teachers who possess relevant language proficiency, knowledge and appropriate teaching competencies. 120. Achieving a particular language level depends partly on the student's effort, attendance, prior knowledge and independent study activities. 121. Participation in a course does not automatically guarantee achievement of the intended language level. 122. A certificate of attendance or course completion statement will be issued when this forms part of the agreed course offering and the previously communicated requirements have been met. 123. An internal course completion statement does not constitute an officially recognised language examination or legally recognised diploma unless expressly and demonstrably stated otherwise. 124. Kulin strives to maintain an educational organisation that aligns with relevant quality principles for private educational institutions, including the principles of due care, transparency and quality assurance. 125. Reference to these quality principles does not constitute a claim that Kulin holds any particular registration, accreditation or membership. CONDUCT AND SAFETY 126. Students and teachers must treat one another with respect and contribute to a safe learning environment. 127. Discrimination, intimidation, threats and other forms of inappropriate or unacceptable behaviour are prohibited. 128. Students must follow reasonable instructions from teachers and staff that are necessary for the orderly and safe delivery of lessons. 129. In cases of serious or repeated misconduct, Kulin may take appropriate measures, including issuing a warning or, where legally justified, terminating the agreement. 130. When taking such measures, Kulin will consider the seriousness of the situation, proportionality and the rights of the student concerned. COMPLAINTS AND DISPUTES 131. Students may submit complaints concerning the content, organisation or delivery of education to info@kulin.nl. 132. Kulin will generally acknowledge receipt of a written complaint within five working days. 133. Kulin aims to resolve complaints substantively within four weeks of receipt. 134. If additional time is required, the complainant will be informed promptly of the reason and the expected further handling of the complaint. 135. Complaints will be handled carefully, confidentially and with due consideration for the right of all relevant parties to be heard. 136. If a student disagrees with the outcome of the internal complaints procedure, the student may use the options described in the separate complaints policy. 137. An independent third party may be identified as a complaints handler only when that person has actually been appointed and the procedure has been clearly established. 138. The complaints procedure does not restrict the right to bring a dispute before the competent court. PRIVACY AND PERSONAL DATA 139. Kulin processes personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation. 140. Personal data is processed only for lawful and clearly defined purposes, including registration, placement, educational organisation, payments and communication. 141. Kulin implements appropriate technical and organisational measures to protect personal data. 142. Personal data will not be retained longer than necessary unless a statutory retention obligation or another lawful basis applies. 143. Students may exercise their statutory privacy rights by contacting info@kulin.nl. 144. Further information about the processing of personal data is provided in the separate privacy policy. LIABILITY AND FORCE MAJEURE 145. Kulin is responsible for properly performing the agreed educational services. 146. Kulin does not exclude liability where such an exclusion is prohibited by mandatory law. 147. In the event of force majeure, Kulin will inform affected students as soon as possible about the consequences for the educational programme. 148. In cases of force majeure, Kulin will investigate whether postponement, replacement lessons or another appropriate solution is possible. 149. If performance becomes permanently impossible, the consequences for the agreement and any refunds will be determined in accordance with applicable law. AMENDMENTS AND APPLICABLE LAW 150. Agreements with Kulin are governed by Dutch law, without prejudice to any applicable mandatory consumer protection provisions. 151. Kulin may amend these study terms and conditions for future agreements. 152. Amendments will not be applied retroactively to existing agreements without a valid legal basis. 153. If any provision of these terms and conditions is found to be invalid, the remaining provisions will remain in effect to the extent permitted by law. 154. In the event of a conflict between these terms and conditions and mandatory applicable law, the applicable law shall prevail. CONTACT DETAILS 155. Kulin Language Institute is a trade name of Tochict, Dutch Chamber of Commerce registration number 77830326, establishment number 000045498822. 156. The registered business address is Verdunplein 17, UNIT C2582, 5627 SZ Eindhoven, the Netherlands. 157. Visits to the registered business address are by appointment only. 158. Kulin can be contacted via WhatsApp at +31 6 18939762 and by email at info@kulin.nl. 159. These study terms and conditions must be read together with the privacy policy, complaints policy and the specific conditions stated for the relevant course or placement offer. 160. By entering into a course agreement, the student confirms that these study terms and conditions were made available before the agreement was concluded, without waiving any statutory consumer rights.