Privacy Policy

Last updated: May 2025

1. Introduction

Kulin Language Centre ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website, platform, and services.

2. Company Details

Kulin Taleninstituut is a Dutch-registered company with the Chamber of Commerce (KvK) number: 77830326. We are located in Eindhoven, The Netherlands, and operate in compliance with EU privacy regulations, including the General Data Protection Regulation (GDPR).

3. What Data We Collect

We may collect and process the following data about you:

• Full name
• Email address
• Phone number (optional, for support/WhatsApp)
• Billing and payment details (via Stripe – see section 6)
• IP address and browser/device data
• Communication data (e.g., messages sent to us)
• Course progress and learning activity data

4. How We Use Your Data

We use your data to:

• Provide access to our online Dutch courses
• Communicate with you via email or WhatsApp
• Process your payments and issue certificates
• Respond to support requests or inquiries
• Improve our website, services, and user experience
• Comply with legal obligations

5. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Performance of a contract (providing paid language courses)
• Consent (e.g., newsletter subscription)
• Legal obligation (e.g., tax laws)
• Legitimate interest (e.g., customer service or fraud prevention)

6. Payments and Stripe

All payment transactions are securely processed via Stripe. We do not store your credit card number or sensitive payment information.

Stripe collects payment data in accordance with its own Privacy Policy. By making a payment, you also agree to Stripe’s terms.

7. How We Protect Your Data

We use industry-standard security measures including encryption, firewalls, and secure hosting to protect your data. Access to your personal information is restricted to authorized staff only.

8. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this policy, or to comply with legal and tax obligations (typically 7 years in the Netherlands for financial records).

9. Cookies and Analytics

We use cookies to enhance your experience on our site. These cookies may collect anonymous usage statistics and help us improve our content. You can control or disable cookies in your browser settings.

10. Sharing of Data

We do not sell or rent your personal data. We may share your information with trusted third parties who help us operate our services (e.g., hosting providers, email systems, Stripe). All partners are GDPR-compliant and act under our instruction.

11. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Withdraw consent at any time
• Object to processing in certain cases
• Lodge a complaint with the Dutch Data Protection Authority (AP)

12. Third-Party Links

Our website may include links to external sites (e.g., blog articles or payment portals). We are not responsible for their content or privacy practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the latest revision date.

14. Contact

If you have questions, requests or concerns about your privacy, please contact us through means of contact stated in our website.